Is Comcast the new verb for ‘poor customer service’?
Well, for my friend Shane, it was 13 strikes (or steps) to how Comcast can lose a customer…Shane makes some awesome points on customer service and how not to do it. Also, take a read over the barriers that Comcast put Shane up against when trying to answer the most simple questions about their channel lineup – simply amazing.
I know that each one of my friend that has told me they were going to get Voice service over Comcast, I’ve highly discouraged them. Don’t mess with something that isn’t broken (i.e. POTs) – but hey, do as you wish. I would venture to bet that more folks than not have experienced issues with running VOIP on Vonage or Comcast. The whole 911 service still bugs me too – not sure why but it does.
So, did I touch a nerve?
What stories do you have that either (1) show how a company can kick butt with customer service or (2) drop the ball big time like Comcast did in Shane’s example of how Comcast dropped the ball
I was just told yesterday that one of my employees was leaving me to be a CS rep for Comcast. Strangely enough, I was about to terminate her because of her lack of service. Seems like a good fit for her and Comcast. Not that I have ever had Comcast, nor will I ever (at least I hope, the whole shared internet thing bugs me) but the sad thing is that I have NEVER heard any good stories about them, and on the other side, I have rarely had any problems with my ATT/bellsouth service.